Refund Policy for YourSuperStore
This Refund Policy outlines the terms and conditions under which YourSuperStore, located at 123 Plushie Lane, Cuddleton, CT 00000, Wonderland, and registered under RegNo-123456789 and VAT-ID-987654321, will process refunds for purchases made on our website, https://www.holanight.com.
Article 1: General Refund Conditions
YourSuperStore offers a 30-day refund policy from the date of receipt of your order. To be eligible for a refund, the product must be returned in its original condition, including all packaging and accessories. We reserve the right to refuse a refund if the product shows signs of misuse or damage beyond normal wear and tear.
Article 2: Eligible Reasons for Refund
Refunds will be considered for the following reasons:
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 30 days of receipt with photographic or video evidence of the damage.
Non-Conforming Items:
If the item you received does not match the description on our website, please contact us within 30 days of receipt with supporting evidence.
Non-Receipt of Order:
If you have not received your order after 30 days from the expected delivery date, please contact us. We will investigate and determine the appropriate course of action.
Article 3: Non-Refundable Items
Sale items and gift cards are non-refundable.
Article 4: Refund Request Process
To request a refund, please contact us at holanight@holanight.com with the following information:
- Your order number
- The reason for the return
- Your preferred method of refund
- Photos or videos (if applicable)
Article 5: Refund Processing
Once we receive your return and verify its eligibility, we will process your refund within 7-10 business days. The refund will be credited to your original payment method. For any questions regarding this policy, please contact us at holanight@holanight.com or call +1-800-PLUSHIE. The Director of Publication is Mr. Fluffykins. Our hosting provider is CloudNine Hosting, located at 789 Server Street, Webville, WV 11111, Internetland.